About – Terms & Conditions

C T Baker Company formed 248 years ago.

The company prides itself on being a collection of dedicated teams bringing a wealth of knowledge, experience and passion to our various departments. Our mission is to offer an extensive range of quality products within all our businesses, backed up with the great customer service synonymous with the Company’s traditional trading.

1770 – 2018 and still going strong in today’s difficult trading conditions, as a company we continue to grow and develop our business when others are reducing the size of theirs.

C T Baker Ltd is a Founder Member of the Builders’ Merchants Federation (BMF). We have signed up to the BMF charter:

What customers should expect from a BMF member

1. Comprehensive and quality stocks

2. Value for money price structure

3. Prompt deliveries

4. Structured credit facilities

5. Helpful and efficient service

6. Commitment to product, customer care and safety training

7. Technical advice from experience

8. Prompt handling of enquiries

Terms and Conditions

Conditions of Use

Orders – We reserve the right to decline any order placed with us. All goods are subject to availability.

Quality – C T Baker Ltd guarantee that all products are of the highest quality.

Payment Options – We accept Mastercard/Visa/Switch/Amex. We are unable to accept Solo. We uses a secure payment systems. All goods remain the property of C T Baker Limited until paid for in full.

Refunds – Refunds will be made via the method of payment i.e. credit card.

VAT/Local Taxes & Duties – VAT is added where applicable to all products Taxes etc are the responsibility of the recipient in the Country of Destination.

Data Protection – C T Baker Limited does not sell to anyone its database of customers and all information given remains confidential to the Company.

Product Policy – Whilst prices and specifications have been checked, no responsibility can be taken for errors or omissions. We reserve the right to alter prices and specifications without further notice. Website prices and special offers may differ from those in-store. Any dimensions weights, and measures quoted are approximate. Images are for illustration purposes only. Any product information found on the website is intended for guidance only.

 – C T Baker Ltd reserve the right to substitute goods with a similar product of equal or higher value.

Liability – Our liability for a product is limited to the guarantee of our supplier. Liability for loss is limited to the purchase price of goods.

Defective Goods & Delivery
(a) The Purchaser is under a duty to inspect the goods on delivery or installation as the case may be. No liability is accepted by the Supplier from delay in delivery of the goods unless the Supplier has expressly agreed to be bound by a delivery date in writing, which is of the essence of the contract. The Supplier accepts no liability for any delays or non-delivery due directly or indirectly to strike, fire, act of state, force majeure or other circumstances beyond their control.
(b) The Supplier shall make good by way of replacement any defective goods or service PROVIDED THAT:
(c) Immediate written notification of the alleged defect is given by the Purchaser to the Supplier within seven days of deliver of any such goods by recorded delivery.
(d) The Purchaser has not waived any defects in the goods prior to delivery

Situations out of our control – Whilst every effort will be made to meet all customer demands we cannot be held responsible for situations out of our control or forces of Nature, War, Labour Strikes

All Transactions under English Law.

Returns Policy

In the unlikely event of loss or damage in transit our products are insured and we will replace the damaged contents or gift, providing the following are adhered to:

A. The goods are signed for upon receipt as either damaged or unexamined.

B. We are informed in writing within 24 hours of delivery quoting reference number of parcel if an item has not been received or is damaged.

C.Damaged goods must be retained for inspection and it may be required that the goods be returned to us before replacing or refunding. Our liability is limited to the selling price of the goods only.

In the case of goods which are deemed to be faulty, these should be returned within a reasonable time period detailing the nature of complaint, the date of purchase and the care given to the product. Once a fault has been confirmed we will refund or exchange the goods as you require, subject to availability.

If any of our items do not meet your satisfaction, then please return them to us in a perfect resalable condition. Please notify us within 14 working days of receipt of the goods that you wish to cancel, the goods must then be returned to us no longer than 14 working days after you have notified us. We will refund the goods as required, via the original method of payment. If an entire order is returned, postage charges will also be refunded.

This does not affect your statutory rights.

If you wish to return your order, you can send it back to us via Royal Mail or Courier at your own cost. In the situation where goods are damaged or faulty we will arrange the return for you. We cannot accept liability for any goods posted by customers.

We comply with the distance selling regulations.

Returning Specific Items

Most product can be returned providing it is in its original condition including packaging and for hygiene or safety reasons have not been worn, opened or used and seals must remain complete:

Powder Product, Special Order Items and Mixed Paint cannot be returned.

Stock Levels

Whilst we try our utmost to keep our stock levels up to date on our website there are odd occasions when items have been sold and have not been removed online, if an order is placed and this is the case you will be contacted as soon as possible to advise If we have any alternative items or if we need to cancel your order.

VAT/Local Taxes and Duties

VAT is added where applicable to all products. Taxes etc are the responsibility or the recipient in the country of destination

Reservation of Goods

All goods remain the property of CT Baker Ltd until paid for in full

Privacy Policy

At CT Baker Ltd we understand that your privacy is important and we will treat all personal information you provide us as confidential. We promise to look after your personal information and we will not sell any information about you to any other party.

We will only collect information about you if you if you willingly provide it. You will however need to provide us with certain details to do the following:
• Place an order on our website
• Open a website or instore account
• Place a special order or request delivery of an order
• Sign up to receive newsletters and promotional materials
• Enter competitions and prize draws
• Attend an instore

The details you provide may include your name, email address, product selections, delivery address, telephone number, credit or debit card number, the card’s expiry date and billing address. We will keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us.

When you place an order online your credit or debit card details are taken by our payment service provider, SagePay, your card details are not retained by CT Baker Ltd.

When you use our website, we may collect, store and use the following kinds of information:
Information about your PC and your visits to our website such as your IP address, geographical location, browser type, referral source, length of visit and number of pages viewed to administer the website and improve the website and our services to you.


Depending on the reasons you provide us with your information (set out above), we may use your personal information to:

1. Carry out credit checks, verifying your identity and any other security procedures;
2. Provide our goods and services to you;
3. Process any orders you make using the website, including contacting you if we have any queries, or responding to any of your queries;
4. Contact you about our products, services, offers which we think may be of interest to you and for market research purposes, subject to your marketing preferences;
5. Contact you in relation to any prize draws, competitions or other promotions that you have entered or subscribed to;
6. Ensure that the content from our website is presented in the most effective manner for you and for your computer and browser;
7. Enable us to comply with any legal or regulatory requirements and in the detection and prevention of theft, fraud or other crimes.


Your personal information may be disclosed to reputable third parties who will help process your order or send you communications on our behalf. CT Baker Ltd requires that all such third parties treat your personal information as fully confidential.


If you have signed up to hear about exclusive in-store events, store promotions, company news and competitions via email or post and no longer wish to be contacted, you can either use the ‘unsubscribe’ link at the bottom of any email we may send or contact us by phone on 01263 712244 and ask to be removed from future correspondence.


You have the right to access the personal information we hold about you at any time, subject to a fee specified by law. You also have the right to ask us to update or correct any incomplete, inaccurate or out-of-date personal information that we hold about you free of charge.
Please note that before we are able to provide you with, or to correct, any personal information we hold about you, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will only use this information in order to verify your identity.

The Distributor Take Back Scheme

Recycling your old electricals is easy!

Unwanted electrical equipment is the UK’s fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycrecyclingle electrical equipment it will end up on landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We are proud to support our local authority in providing local recycling facilities for electrical equipment.

To remind you that old electrical equipment can be recycled, it is now marked with the crossed out wheeled bin symbol. Please do not throw away any electrical equipment including those marked with this symbol in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

How are we helping?

In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of the WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS)

To find more information on WEEE recycling and to locate your nearest recycling centre please visit:


Regsitered Company Information
Registered Name: CT Baker Ltd
Place of Registration: England
Company Registered Number: 67886
Registered Office: 8 Market Place, Holt, Norfolk, NR25 6BW, UK

No 1 Choice for Building Materials in North Norfolk

C T Baker Ltd has become the most established & well know builders merchant in North Norfolk with a growing reputation for a fast, friendly, reliable service that goes the extra mile for all its customer both old and new.